FAQs
More FAQs- How long will the restoration project take?
- Why did the technician leave wet carpet on my stairs?
- What steps does your team take to thoroughly clean and disinfect an area after a hazardous situation?
Depending on the scope of the project and the amount of damage to your commercial property and its contents, the restoration process may require several phases before completion. A thorough evaluation and assessment of all damage will be done before the estimate of a completion date can be established. Through it all, your ServiceMaster Restore Project Manager will communicate details to you and your Insurance Provider clearly and effectively, to make the process seamless.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Our team of highly trained technicians takes a thorough and meticulous approach to cleaning and disinfecting an area after a hazardous situation. First, we isolate the affected area to prevent any potential spread of contamination. Then, our team removes all unsalvageable items and properly disposes of them according to industry standards. Next, we use specialized disinfectants and equipment to thoroughly clean all surfaces and ensure that all pathogens are eliminated. Finally, we conduct a thorough inspection to ensure that the area is completely decontaminated before giving the all-clear for you to return to your home with peace of mind. Rest assured that our expertise and attention to detail will leave your home safe and free from any potential risks.